Returns

Cancellation and Return Policy

Cancellation

You can only cancel your order when the order is still in processing status.
In the event that the relevant goods are packed or dispatched, you cannot cancel the order.
アカウントのあるお客様は、ご注文完了後、商品の手配前の場合のみ、キャンセルが可能です。
アカウントがないお客様は、商品手配前の場合のみ、キャンセルが可能ですが、画面操作によるキャンセルが出来ませんので、弊社までご連絡ください。
Mail:cb_support@webmail.mizuno.co.jp

交換

商品の交換は承ることができかねます。

Duplicated order

In the event that you have placed duplicate orders due to your own mistake or due to any system/network malfunction,please contact us before the order(s) is/are dispatched and we will use our reasonable efforts to cancel the duplicate order for you.

Fraudulent Order

We have procedures in place to detect any sign of fraudulent orders.
We reserve the right to immediately cancel all suspected fraudulent orders and ban the relevant user/visitor from our website unconditionally.

Security Check

弊社が何らかの理由で不正注文と判断した場合、疑わしい注文は直ちにキャンセルさせて頂く場合がございます。

Return of Defective or Damaged Items

You may return goods to us only if it is defective or damaged, and provided that your request is made within 1 months of such goods being delivered to you.
We will acknowledge receipt of your request and advise you of the proper procedure for returning the defective or damaged goods to us.

Wrong Items must be returned to us in unopened and unused condition with full and complete packaging including all accessories and other material(s).
Wrong Items must be returned to our specified address within 7 days after we acknowledge your request.
Our inspection confirms that the relevant goods are wrong Items.

No restocking fee will be applied to returned goods that satisfy the above-stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the returned goods do not satisfy any of the above-stated condition(s).

Return of Wrong Item

If the wrong item was delivered, you must notify us within 1 weeks of receiving the wrong item.
We will acknowledge receipt of your request and advise you the proper procedure of returning the item to us.

Wrong Items must be returned to us in unopened and unused condition with full and complete packaging including all accessories and other material(s).
Wrong Items must be returned to our specified address within 7 days after we acknowledge your request.
Our inspection confirms that the relevant goods are wrong Items.

No restocking fee will be applied to returned goods that satisfy the above-stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the returned goods do not satisfy any of the above-stated condition(s).

Further Notes

Any rights to refund set out in these terms and conditions are further subject to the following:
You must take all reasonable care of the goods and return them in its original and undamaged condition.

Unless specified in the above terms and conditions, you agree to bear the cost(s) of returning the goods to our specified address.
If you choose to have your order refunded we will refund you the total amount paid less any applicable freight charges and administrative fees. This does not affect your statutory rights.

We are not responsible for any physical loss or damage to the goods when they are picked up by the third party courier or during while they are in transit.
Consumables, perishables or goods that are affected by hygiene are not eligible for return.

We reserve the right not to accept a return if they fail to satisfy any of the conditions stated in this return policy.
For the avoidance of doubt, no restocking fees will be applied to returned goods which satisfy the relevant conditions stated in this policy.
However, we reserve the right to deduct a restocking fee (shown below) from your refund if any returned goods do not meet any condition(s) specified in this policy.